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Frequently Asked Questions

Frequently Asked Questions

   

 

Q: How do I clean my ceramic tile?

A: Use clear warm water or a neutral cleaner specific to ceramic tile. We recommend Stone Care International® ceramic tile cleaner.

Q: Why does grout cracking occur and how do I fix the problem?

A: Grout cracking along floor lines, corners and bathtubs are natural and occur due to settlement of your homes foundation. Acrylic or latex caulking can be purchased in both sanded and un-sanded format to match most grout colors. Because caulking stretches, cracking is less likely to occur.

Q: Should I seal my grout and what should I use?

A: Before sealing your grout, allow new installations 10-14 days to completely cure. Just prior to sealing your grout be sure to clean it well, or all dirt will be sealed in. When the grout lines dry, apply a penetrating grout sealer, taking measures to ensure that only a minimal amount of sealer gets on the face of the tile.

Q: How should I clean my marble bathroom?

A: Only use cleaners made specifically  for stone. Both daily, weekly cleaning and polishing kits are available.. Never use abrasive cleaners.

Q: Can a knife scratch my granite?

A: Granite, many times, is used for cutting blocks and is heat resistant as well.

Q: When do I reseal my stone?

A: Do not ever reseal your stone, it is unnecessary. Daily maintenance cleaners that are specific to stone products contain a sealer. Thus using these products, you will continue to seal any pores in the stone that may become exposed.Every stone delivered is sealed during fabrication.

Q: When should I re-polish my stone?

A: Most granites should be re-polished with liquid polish specifically designed for stone every six to 12 months.

Q: What is the protocol for daily cleaning?

A: Spray cleaners are now available most places for granite and marble countertops. Use cleaners that are specific for stone and use once a day only. For general cleaning, mild soap and water is sufficient.